p789 Privacy Policy

1Introduction

p789 ("we", "us", "our") operates the online gaming platform accessible at https://p789.pro (the "Platform"), offering cricket and sports betting, live casino games, online slots, and arcade games to registered users. This Privacy Policy describes how p789 collects, processes, stores, and protects personal data submitted to or collected through the Platform.

For the purposes of this Privacy Policy, "personal data" means any information relating to an identified or identifiable natural person, including but not limited to your name, mobile number, email address, payment account details, device identifiers, and gaming activity records.

This Privacy Policy applies to all registered users of the p789 Platform and to any individual who visits the Platform without registering. This Policy should be read alongside the p789 Terms and Conditions. By accessing the Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy.

2Data We Collect

2.1 Registration Data

When you create a p789 account, we collect the following information:

• Full legal name
• Date of birth (for age verification purposes)
• Pakistani mobile number (03xx format)
• Email address
• Username and password (password is stored in hashed, non-reversible form)
• Residential address (may be required for KYC)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect:

• Copy of a government-issued identity document (Pakistani CNIC, passport, or driving licence)
• Proof of address documentation
• Source of funds documentation where required by applicable AML obligations
• Selfie or live identity verification image where required

2.3 Financial Transaction Data

When you make a deposit or withdrawal on p789, we collect transaction records including the payment method used (Easypaisa, JazzCash, HBL, UBL, Meezan Bank, or Bank Alfalah), the transaction amount in PKR, the transaction date and time, and payment account reference identifiers. We do not store full payment account credentials — payment processing is handled through secure, third-party payment processors.

2.4 Gaming Activity Data

We maintain records of your activity on the Platform, including bets placed, games played, game outcomes, bonus usage, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

2.5 Technical and Device Data

When you access the Platform, we automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, referring URL, and general geographic location derived from your IP address (country and city level).

3How We Use Your Data

p789 uses the personal data we collect for the following purposes:

• Account Management: To create and maintain your p789 account, verify your identity, process login requests, and manage your account settings and preferences.
• Service Delivery: To operate the cricket betting, casino, slots, and arcade gaming services on the Platform, process your bets and game sessions, and credit winnings to your account.
• Payment Processing: To process PKR deposits and withdrawals via your chosen payment method (Easypaisa, JazzCash, HBL, UBL, Meezan Bank, Bank Alfalah) and maintain accurate financial records.
• Legal and Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML) regulations, KYC requirements, and any other applicable legal or regulatory obligations.
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and other security threats to the Platform and its users.
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling behaviour and to enforce responsible gaming tools such as deposit limits and self-exclusion where applied by you or required by our policies.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our live chat and email support channels.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and improve the performance and user experience of the p789 Platform.
• Service Communications: To send you transactional messages relating to your account, deposits, withdrawals, security alerts, and updates to our policies.

p789 does not use your personal data for automated individual decision-making that produces legal or similarly significant effects, without your explicit consent or a legitimate legal basis for doing so.

4Legal Basis for Processing

p789 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to deliver the services described in the p789 Terms and Conditions, including account management, payment processing, and gaming service delivery.
• Legal Obligation: Processing required to comply with applicable AML regulations, KYC obligations, tax reporting requirements, and other mandatory legal obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where our legitimate interests do not override your fundamental data protection rights.
• Consent: Where we request your explicit consent for specific processing activities, such as optional marketing communications, we will process that data only on the basis of the consent you provide and will respect any withdrawal of consent.

5Data Sharing & Disclosure

p789 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may share your personal data with third parties only in the following limited circumstances:

5.1 Service Providers

p789 engages third-party service providers to support the operation of the Platform. These include payment processing companies (who handle PKR transactions via Easypaisa, JazzCash, and banking partners), identity verification services for KYC processing, cloud hosting and infrastructure providers, game software providers (including Evolution Gaming, Pragmatic Play, and others), and customer support software providers. All third-party service providers are contractually obligated to process data only on p789's documented instructions and to implement appropriate security measures.

5.2 Legal and Regulatory Requirements

p789 may disclose personal data to regulatory authorities, law enforcement agencies, or other governmental bodies where required by applicable law, court order, regulatory direction, or where disclosure is necessary to protect p789's legal rights or the safety and security of Platform users.

5.3 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of p789's business, personal data held by p789 may be transferred to the relevant successor entity. Where such a transfer occurs, p789 will take reasonable steps to ensure the privacy of users continues to be protected in accordance with this Policy.

6Cookies & Tracking Technologies

p789 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that enable us to recognise your browser, remember your preferences, and analyse how users navigate the Platform.

Types of Cookies Used

• Essential Cookies: Required for core Platform functionality including login session management, security, and fraud prevention. These cannot be disabled without impairing Platform functionality.
• Performance Cookies: Used to collect aggregated, anonymised data about how users navigate and use the Platform, enabling us to identify technical issues and improve user experience.
• Functional Cookies: Used to remember your preferences and settings, such as language preferences or previously selected payment methods.

7Data Retention

p789 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy applicable legal, accounting, and regulatory retention obligations.

As a general rule:

• Account registration and KYC data is retained for a minimum of five (5) years following account closure, in compliance with applicable AML and record-keeping obligations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity logs are retained for a minimum of two (2) years for dispute resolution and responsible gaming monitoring purposes.
• Technical and session data is retained for up to twelve (12) months for security and fraud prevention purposes.

Where retention beyond these periods is required by law, regulation, or ongoing legal proceedings, p789 will retain the relevant data until the relevant obligation is fulfilled.

8Data Security

p789 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the p789 Platform
• Encrypted storage of sensitive data fields, including hashed passwords and KYC document storage
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis
• Regular security assessments and penetration testing of Platform infrastructure
• Two-factor authentication (2FA) availability for all registered accounts
• Monitoring systems designed to detect and respond to suspicious access patterns

Despite these measures, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your account credentials. p789 recommends that all users enable 2FA and use strong, unique passwords for their p789 account.

9Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by p789:

• Right of Access: You may request a copy of the personal data p789 holds about you.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure: You may request deletion of personal data p789 holds about you, subject to any legal retention obligations that override this right.
• Right to Restriction: You may request that processing of your personal data be restricted in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the p789 support team via live chat or email at [email protected]. p789 will respond to valid data rights requests within a reasonable timeframe consistent with applicable law. Verification of identity may be required before a request is actioned.

10Children's Privacy

The p789 Platform is strictly intended for adults aged 18 years and above. p789 does not knowingly collect, process, or retain personal data from individuals under the age of 18. Age verification checks are performed as part of the registration and KYC process to enforce this requirement.

If p789 becomes aware that personal data has been collected from a minor, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has provided personal data to p789 or created an account on the Platform, please contact us immediately at [email protected].

11Third-Party Services

The p789 Platform integrates with third-party game providers, payment processors, and support tools to deliver its services. While p789 takes care to work with reputable, security-conscious partners, once you interact with a third-party service embedded within the Platform (for example, a live dealer game stream or a payment processor interface), that service's own privacy practices will also apply to the data transmitted in that interaction.

p789 does not control the privacy practices of third-party service providers beyond the contractual obligations we impose upon them. This Privacy Policy does not extend to the data practices of third-party providers acting outside their contracted scope with p789.

12Changes to This Privacy Policy

p789 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via the Platform or by email to the address registered on their account. The updated Policy will be published on this page with a revised "Last Updated" date.

Your continued use of the p789 Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any change to this Policy, you should stop using the Platform and may request account closure as described in the Terms and Conditions.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data p789 holds about you, please contact us using the details below:

For responsible gaming concerns or self-exclusion requests, please visit the Responsible Gaming page or contact support directly — these requests are handled as a priority.